About Us

At this time, we don't accept returns or exchanges for in person purchases as we don't sell anything that we are not satisfied with. 

Online Orders 

We guaranty the survival of all live plants during shipping. If an order arrives damaged, you have 24 hours after receiving your item to request a return. 

To be eligible for a return, you must provide photos/video of the damaged plant in the condition that you received it in its original packaging. You'll also need the receipt or proof of purchase. 

To start a return, you can contact us at backinthymegardens@gmail.com. If your return is accepted, we'll contact you to make it right. Items sent back to us without first requesting a return will not be accepted or returned. 

You can always contact us for any return question at backinthymegardens@gmail.com. 

Damages & Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can investigate the issue and make it right. 

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift certificates. 

Exchanges 

If a plant is severely damaged during shipping and is determined to qualify for an exchange we are happy to exchange the plant with a comparable option that we have in stock. 

Refunds  

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund as well.